Our client is seeking a CRM Senior Consultant to support and enhance Microsoft Dynamics 365 CRM systems, focusing on configuration, workflows, reporting, and user support to drive business efficiency and customer service.

Responsibilities & Qualifications

• Serve as primary contact for CRM applications and integrations
• Configure and maintain Dynamics 365 CRM (workflows, dashboards, reports, security)
• Translate business requirements into CRM configurations and process improvements
• Build and manage reports, dashboards, and analytics for business users
• Troubleshoot and resolve CRM system issues and user requests
• Support user provisioning, training, and adoption of CRM tools
• Collaborate with business and IT teams to deliver enhancements and integrations
• Participate in system upgrades, testing, and ongoing platform optimization

Requirements

• 4+ years of experience working within a CRM environment (Dynamics 365 preferred)
• Strong experience with CRM configuration, workflows, and system administration
• Experience translating business requirements into technical CRM solutions
• Knowledge of SQL, data structures, and database relationships
• Familiarity with Office 365, SAP, and web-based integrations
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent communication and stakeholder collaboration abilities
• Bachelor’s degree or equivalent experience