Consumer Protection SME

Our client, a top-tier Management Consulting firm is seeking a qualified Consumer Protection SME for one their end customers.

Requirements & Qualifications:

  • Assess consumer protection compliance implications for new products and features
  • Advise on Consumer Protection Program Framework Documents, including:
  • Consumer Protection Product Review Framework
  • Global Consumer Protection Standard for Complaints and Disputes
  • Global Consumer Protection Standard for Advertising/Marketing
  • Assist with design and execution of the Consumer Protection Risk Assessment, including:
  • Define consumer protection risks and assess inherent risk levels
  • Map risks to existing controls and document controls
  • Assess strength of controls to determine residual risk
  • Assist with identifying and documenting compliance gaps and corrective action plans
  • Assist with development and oversight of complaints and disputes processes
  • 10 plus years of experience in Risk and Compliance
  • Bachelor’s degree required.
  • Experience with consumer protection requirements, including UDAAP and Regulation E
  • Experience with transaction disputes and consumer complaints.
  • Experience advising product teams on compliance requirements.
  • Experience performing risk assessments.
  • Experience documenting and evaluating compliance controls.
  • Experience developing compliance testing plans.
  • Experience developing compliance policies and procedures.